unmasked

 Posted by on 2008-07-26 at 11:39  Editorial, Guest  Comments Off on unmasked
Jul 262008
 

[Hold your breath for the duration…]

Delusion: Supposititious. You! Remove the face, and take off that hat. They do not suit you and there no longer exists a need for such nonsense. Please, at least for the moment, allow the real to show through. Prove to me that you’re a real human being, complete with faults and the same amount of apathy that I, myself, can display. If you don’t know, say so. If you don’t care, don’t pretend to. If you can’t possibly stand me, then act accordingly. Anything else would be a complete waste of time.

Seclusion: The customer is priority one! Attention customer service representatives: It matters not that your company believes it is imperative that you tell me to “have a nice day.” I know full well that you do not mean it, that you could honestly care less what kind of day that I have, intended or otherwise. Please, if you must thank me for my patronage, then leave it at that. You don’t care, and I don’t care that you don’t care. Oh, and be sure to relay that message to the idiots on high who insist that you must, at all costs, pretend to care.

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Verizon makes things right and replaces my Treo 700w

 Posted by on 2007-09-08 at 13:29  Mobile, Stuff & Junk, Technology  Comments Off on Verizon makes things right and replaces my Treo 700w
Sep 082007
 

I love to rip on crappy companies as much as the next guy, but when a company does something RIGHT for a change, I don’t mind telling people about it. As you may know from reading thew0rd, Palm recently released a broken update (1.22) for the Treo 700w / 700wx series of phones. Palm then recalled the update a few days later screwing all of the early adopters, much like Apple has screwed early adopters of the iPhone by lowering the price. I have been battling with Verizon to replace my Treo 700w with the bad update, but the warehouse was out of phones with the old firmware. So I walked into the downtown Verizon flagship store and laid it out for the customer service guy.

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